We have completed installing new software on our backend phone system. The new software will allow us to support new features such as SMS messaging and more. We will be slowly rolling out those features once we have completed our internal tests. There are some important items to note.
- If you are using an older version of the desktop softphone application, then you will be required to upgrade it to version 6 to continue to use it. Download document for upgrade instructions.
- If you are using Communicator GO or GloCOM GO app on your cell phone, then you will be required to update it to the latest version 7.5 application. Please uninstall all versions of Communicator GO apps as they are no longer used. Older versions of GloCOM GO will be replaced with the new version once you’ve downloaded it below.
Download link to Android Google Play Store
Download link to Apple iTunes Store
Your GloCOM GO application login window should look like the following. Fill in your email address and password, and ensure server is filled in as shown. If you do not know what your password is, contact us for support.
